FAQs

Our products are meant for the British market both in terms of design as well as utility. However, the products are made in overseas factories.

Delivery is FREE inside the UK. However there is a surcharge applicable on a few postcodes. You can view our delivery surcharge info here. Wasted delivery charges will apply after the first delivery is attempted. Delivery outside the UK is charged depending on the destination address.

100% of our products are hand-crafted individually. Further, most of our products are hand-made from solid wood hence variation in size, colour, finish, fabric, texture, natural grain pattern, knots, movement of timber etc are an integral part of the way products are naturally made and promoted. We strongly recommend you to ensure that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment at a later stage. We regret, will NOT treat any of the above variations as defect, as these are natural occurrences.

Most of the products are fully assembled. All exceptions are mentioned on the product description. Some soft assembling of the products may include bolting of the legs to the frame, attaching the handles to the doors or drawers, etc.

Yes, we are able to supply spare parts in case you face any problem with the product. Please contact our sales team with as much detail of the particular part you need.

We use different carriers depending on the size and weight of the product, and the service levels needed.

We aim to get the standard orders delivered in the UK within 5-7 business days.

Most of our products are constructed from 100% solid wood structure and we use weave, foam and filler for hand crafted upholstery.

We use solid mango or acacia wood in our ‘IN’ or ‘ASB’ ranges. Other product ranges will be a mixture of solid and manufactured wood.

Please refer to our returns policy on our website. You may also refer to our full terms and conditions.

Yes, 100% of the timber used is compliant as per European Union Timber Regular Certification (EUTR) for responsible forestry.